Delivery2017-02-03T18:16:13+00:00

Delivery

We deliver your pets gift throughout the UK. Nextday!Delivery is available within the UK, Northern Ireland and Channel Islands only.

Orders received before 12pm Monday to Friday will normally be despatched the following day.

Orders received after 12pm will be despatched a day later and orders received on Saturday, Sunday and Bank Holidays will be despatched on the next working day.

Orders should usually arrive within 2-5 working days of leaving our despatch centre.

Please allow an extra 3 days delivery for Birthday cake/Woofin hampers as cakes are made to order.

Shipping

Standard deliveries are dispatched by Royal Mail.

Free postage is applicable only to standard UK orders with a goods value of £50 or more.

Orders below £50 in value will be charged at £2.99 for standard UK delivery.

Tracked Special Delivery, at a cost of £9.95 is available on request. We would ask you to contact us before requesting this option to check availability of the product.

We endeavour to dispatch standard in-stock orders as quickly as possible and guarantee they will be dispatched within 3 working days.

Orders should usually arrive within 5 working days of leaving our dispatch centre

Additional Delivery Information

Please note: All delivery timescales are subject to availability.

Your order may be despatched in more than one parcel and arrive at different times.

Working days refers to any day Monday to Friday and excludes weekends and Bank Holidays.

Deliveries to the Scottish highlands, islands and other remote areas may take longer.

Please allow up to 15 days for delivery before you inform us of a missing or lost parcel. The Royal Mail do not consider a parcel to be lost until 15 days have passed after despatch and parcels will not be re-sent before this time.

Returns

We are proud of the quality of our products.

We strive to package them securely to prevent any damage occurring during shipping.

If, however, you find that your product arrives with you in an unsatisfactory condition, please return the product, in its entirety, to the returns address below.

Pet Presents
Unit 9, Sovereign Court
Poulton Business Park
Poulton-Le-Fylde
Lancashire
FY6 8JX

We will not be responsible for the cost of postage and packaging to return products.

We recommend using a recorded delivery service for returns as we cannot be responsible for products which do not make it back to us.

Lost or Damaged Parcel

If you have any lost or missing items from your order please contact us on 01253 348593 or email us info@pet-presents.co.uk

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

If you find your products are damaged in transit we are willing to offer a replacement or refund if the products are returned (within 30 days of the dispatch date) to the quoted returns address.

We will not be liable for any damages if you fail to do this.